Voxipo for law firms
Give new inquiries a clear path while you are counsel
Capture law firm inquiries with limited administrative intake, consultation requests, and configured staff handoffs. Keep legal advice and conflict review with the firm.
A front desk that fits
Voxipo is an AI receptionist for law firms that answers administrative calls 24/7, collects limited inquiry details, and follows the firm’s configured handoff rules. It can explain approved practice information, arrange eligible consultation appointments through a compatible connected calendar, follow up with missed callers, and summarize requests. Legal advice, conflict checks, and decisions to accept representation remain with the firm.
A generic message may leave out the broad matter type or a useful callback time. An overlong intake can collect details the firm does not want before its review. The useful middle ground is a short administrative conversation: establish why the person is calling, explain the firm’s next step, and send questions requiring legal judgment to an authorized person.
Where Voxipo helps
A new caller wants to discuss a matter while the lawyer is unavailable.
Configure firm-approved questions about contact details, broad matter category, and callback preferences. Include location only where useful to the firm’s review, and avoid inviting detailed disclosures.
The firm receives enough administrative context to decide how to continue the inquiry.
Scheduling back-and-forth delays an initial conversation even after the administrative next step is clear.
Connect a compatible calendar and define whether callers may book directly or need staff clearance first. Explain approved consultation arrangements without implying that the firm has accepted the matter.
Eligible callers can arrange a meeting while review and representation decisions stay separate.
A current client calls about ongoing work while the main contact is in a meeting.
Ask for the contact they need and limited identifying context approved by the firm. Apply transfer rules or capture a callback request without discussing the file’s status.
The team can recognize the requested conversation and respond using its own verified matter information.
A call in your world
A small firm requires staff review before scheduling new matters and limits the receptionist to administrative inquiry details.
Illustrative conversation. Your call flow is configured for your business.I run a small business and would like someone to review a supplier contract.
The firm lists business contracts among its practice areas. I can take a limited inquiry for staff review. Please keep the matter description general at this stage.
I would like a consultation before deciding what to do next. Afternoons are best for a callback.
May I take your name and callback number? The firm will need to review the inquiry and confirm any consultation. I cannot advise on the contract.
Prospective client requests a business-contract consultation and prefers an afternoon callback. Staff review, conflict review, and consultation confirmation remain outstanding; representation has not been accepted.
Your business. Your rules.
List practice areas, exclusions, and the minimum administrative questions. Provide wording that discourages unnecessary sensitive detail and clearly identifies when the caller needs a lawyer’s response.
Confirm calendar compatibility and the firm’s consultation approval process. If conflict review must precede scheduling, collect a request for staff rather than offering an immediate appointment.
Set transfers for existing clients and inquiries needing staff attention. Test a request for legal advice, a caller mentioning a deadline, and an unanswered transfer using firm-approved instructions.
This workflow suits a firm with a clear intake policy and a named person responsible for reviewing new inquiries. Start with overflow answering and limited callback requests if new matters always require clearance. Review information collection against the firm’s requirements, and use summaries to prepare the next conversation without treating them as a legal assessment.
Walk through your setup with usVoxipo does not interpret legal rights, assess a case, or clear conflicts. The firm must perform conflict review and decide whether it can act.
An inquiry or consultation booking does not itself confirm representation. Staff must assess deadlines and explain engagement terms; the agent should make no confidentiality guarantees.
Good questions, clear answers
Work out what fits before you forward a call.
It can collect limited administrative information using the script you approve. Keep questions focused on arranging the next conversation, and have the firm review new inquiries before making any decision about the matter.
Yes. Configure new inquiries as staff-review requests instead of direct bookings. The firm performs the conflict check and determines the next step; the receptionist should never declare a caller cleared.
The workflow should explicitly exclude legal advice and case assessment. Provide approved practice information and a human handoff for questions about rights, strategy, documents, or what the caller should do.
Use the firm’s approved escalation and fallback wording. The receptionist can capture that a deadline was mentioned, but must not calculate it, judge its significance, or promise a lawyer will act in time.
Missed-caller follow-up can be configured with limited administrative intake. Approve what information is requested, when staff review is needed, and how the caller is told that contacting the firm does not confirm acceptance.
The next call could be your next customer
Bring your approved intake questions and consultation review process. Explore an answering workflow with clear staff ownership of advice, conflict review, and new matters.