AI Receptionist vs. Human: When to Automate and When to Handoff
AI handles 80% of routine calls; humans handle the rest. Here's how to set up smart routing with Voxipo.
Not every call needs a human. But every call needs a fast, friendly answer.
What AI Handles Well
- Hours, pricing, location — knowledge base Q&A
- Booking & rescheduling — calendar tools
- Lead capture — name, phone, email, intent
- Spam filtering — hang up on robocalls politely
When to Handoff
- Upset customer — sentiment detection → warm transfer
- Complex quote — collect info, schedule callback
- VIP — recognize caller ID, route to owner
How Voxipo Does It
Our agent uses Gemini Live for real-time voice, Deepgram for STT, and your tools (GoHighLevel, Jobber) via MCP. You configure prompts, we handle telephony via Twilio/Telnyx + LiveKit.
Try it from the voice playground — browser voice, no phone needed.
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